APPLICATION OF THEORY FOR MASS SERVICES IN THE TOUR-OPERATOR SERVICES

VIARA KYUROVA

 

Abstract

The purpose of this article is to present methods for analyses and evaluation of the services tour-operator firms, which is serve as a base for taking decisions for increase the effectiveness in this process. On the base of this substantial analyses is to make decisions about the main parameters for the system of services. Mathematical relationship were used to show the connection between main characteristics and parameters for the system of services. About this examined tour-operator firm is made an evaluation about quality of the organization and the effectiveness in their activities.

 

Key words

theory for mass services, incoming flow from tails, time for servicing, effectiveness, tour operator activities

 

References

Атанасов, Б. 1994. Количествени методи в управление на бизнеса, ИК ‘’ТедИна’’, Варна, 237 стр.
Дочев, Д., Б., Атанасов. 1997. Изследване на операциите, Унив.изд. Икономически университет, Варна, 227 стр.
Костов, Е., 1994. Технология на туристическото обслужване, Галик, София, 132 стр.
Обретенов, А., Б., Димитов, Е., Даниелян. 1973. Масово обслужване и приоритетни системи на обслужване, Наука и изкуство, София

Full Text: PDF (Bulgarian)